About your agency
Who is responding and what is the agency footprint at 1WS
ⓘ About you and your agency
Type your work email below. The agency name, ICT lead and finance contact will pre-fill from the GovernX contact list. Anything that auto-fills can be corrected if it's wrong.
Does your agency intend to remain at 1 William Street beyond December 2031?
If not remaining or under review, what is the expected exit date?
If not remaining or under review, what is driving the change?
If there was the option with Government Accommodation Services, would your agency prefer more or less seats at 1WS?
Current service position
Which NTT service lines the agency uses, at what tier, and whether the Managed Services Inventory matches reality
For reference, the 10 NTT service lines available at 1WS. Your agency has access to all of these under the contract. The questions in this section are about which you actively use vs pay for but do not need.
- WWN Wired and Wireless Networking
- RMB Room Booking, Condeco
- VCTC Video Conferencing and Collaboration
- PAI Print and Imaging
- SSM Service and Support Management
- VOP Voice over IP
- FIM Federated Identity Management
- SLM Service Level Management and Reporting
- UWS Unified Workspace Services
- DRB Disaster Recovery and Business Continuity
Would your agency consider moving any service lines to a lower service tier?
If yes, which service lines and what tier change?
Any other comments related to this section.
Costs and value for money
Cost awareness and value-for-money perception
Overall, what is the agency's view on whether the current NTT Managed Service represents value for money?
1
2
3
4
5
If rated 3 or below, which service lines and why?
How would you rate the clarity and detail of NTT's monthly invoices?
1
2
3
4
5
What specific information is missing or unclear?
Would your agency benefit from more itemised line-item costing on invoices?
Any other comments related to this section.
Service quality and performance
NTT delivery quality per service line, with end-user survey context
How would your agency rate NTT's delivery on each service line over the past 12 months?
| Service line | Your rating (1 to 5) |
|---|---|
| Wired and Wireless Networking WWN | 1 2 3 4 5 |
| Room Booking, Condeco RMB | 1 2 3 4 5 |
| Video Conferencing and Collaboration VCTC | 1 2 3 4 5 |
| Print and Imaging PAI | 1 2 3 4 5 |
| Service and Support Management SSM | 1 2 3 4 5 |
| Voice over IP VOP | 1 2 3 4 5 |
| Federated Identity Management FIM | 1 2 3 4 5 |
| Service Level Management and Reporting SLM | 1 2 3 4 5 |
| Unified Workspace Services UWS | 1 2 3 4 5 |
| Disaster Recovery and Business Continuity DRB | 1 2 3 4 5 |
For any service rated 3 or below, describe the specific issues.
Has your agency received regular monthly service reports from NTT?
Do the reports capture what you expect to see?
Has your agency seen reporting against contracted SLAs (response times, availability, resolution targets)?
If yes or partially, are the SLAs being met in practice?
Where has NTT's SLA performance fallen short, and how was it raised or handled?
Which of the following would your agency like to see included in NTT service reports? (select all that apply)
Any other comments related to this section.
Requirements alignment
Did the agency get what it asked for, and where are the gaps
Has your agency previously submitted formal requirements during a 1WS procurement?
Do current services align with what you require?
If Partially or Don't know, describe the gaps or what is unclear.
Are there any ICT services your agency requires at 1WS not currently provided by NTT?
If yes, describe the unmet needs.
Any other comments related to this section.
Future requirements
What the agency wants going forward
If the 1WS contract was renewed, what would your agency's top 3 priorities at 1WS be?
Looking forward, which 1WS service lines would your agency need more of (more capacity, more features, broader coverage)?
Are there service lines your agency would reduce or drop entirely?
Are there any 1WS service-management processes (ordering, billing, reporting, change management) that your agency would like to see reviewed or reformed?
Are there any planned changes to your agency's needs at 1WS over the next 12 to 36 months?
If yes, describe.
If a future procurement process resulted in a change to the service delivery model or provider, would your agency be in a position to support a transition?
Would you like to be contacted directly for follow-up conversations on 1WS contract decisions?
Any other information your agency wishes to provide.
Submit your response
Send your answers to GovernX. Submissions are stored in the GovernX Microsoft 365 tenant.
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By submitting, your agency confirms the response is provided in accordance with the SENSITIVE classification and may be used by GovernX and CDSB to inform the NTT ICT contract renewal at 1 William Street.